Return Shipping Costs
- For faulty or damaged products: Tj’s Lampshades is responsible for return shipping costs. We will provide a pre-paid shipping label at no cost to you.
- For customer remorse (e.g., changed mind, wrong size): The customer is responsible for the actual cost of return shipping.
Restocking Fees
- We do not charge any restocking fees for returned items.
Our refund and returns policy lasts 180 days.
If 180 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
- Personalised products
- Products made to order
