Return Shipping Costs
- For faulty or damaged products: [Your Store Name] is responsible for return shipping costs. We will provide a pre-paid shipping label at no cost to you.
- For customer remorse (e.g., changed mind, wrong size): The customer is responsible for the actual cost of return shipping.
Restocking Fees
We do not charge any restocking fees for returned items.
Our refund and returns policy lasts 180 days. If 180 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
- Personalised products
- Products made to order
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 180 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be applied to your original method of payment, within a 10 – 14 days.
Late or missing refunds
If you haven’t received a refund within the timeframe, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at {[email protected]}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at {[email protected]}
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, you should mail your product to: please email below for returns address and RMA number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service and purchasing shipping insurance.
We will not be liable for any items lost or stolen being returned before we receive it.
Contact us at [email protected] for questions related to refunds and returns.
